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Frequently Asked Questions

Everything you need to know about booking a maxi cab, wheelchair taxi or tour with Go Maxi Melbourne — pricing, vehicles, airport transfers, NDIS and more. Can't find your answer? Call or WhatsApp anytime.

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Inside a Go Maxi Melbourne maxi cab
Booking & Pricing

Booking Questions

How do I book a maxi cab in Melbourne?+
Call 0430 561 147, send a WhatsApp message, or use the booking form on any page of this website. We confirm within 1 minute and send your driver's details before pickup.
How much does a maxi cab cost?+
Every trip is a fixed price quoted upfront based on your route and group size, with tolls included. There are no meters and no surge pricing — the price we quote is the price you pay.
How do I pay?+
Pay the driver on drop-off by cash, credit or debit card (Visa, Mastercard, Amex) or EFTPOS. Bank transfer is available for account and invoice customers, and NDIS payments are accepted.
Can I book in advance?+
Yes — pre-booking is recommended for airport transfers, weddings, tours and early-morning trips. We also take on-demand bookings with an average arrival of 10–15 minutes.
Can I change or cancel my booking?+
Yes, just call or WhatsApp us. There's no fee for reasonable changes or cancellations made before your driver is dispatched.
Airport Transfers

Airport Transfers Questions

Do you offer fixed price airport transfers?+
Yes — all airport transfers to Melbourne Airport (Tullamarine) and Avalon are fixed price including tolls and waiting time, with no surge pricing ever.
What if my flight is delayed?+
We track all flights in real time at no extra charge. If your flight is early or delayed your driver adjusts automatically, with up to 60 minutes of free waiting time on arrivals.
Do you monitor early-morning pickups?+
Yes. Early flights are our specialty — we call an hour before pickup to confirm and send your driver's maxi cab number 30 minutes out.
Vehicles & Passengers

Vehicles Questions

How many passengers fit in a maxi cab?+
Our maxi cabs seat up to 11 passengers with luggage. Minibuses carry 12–20, and luxury sedans up to 4. For larger groups we send multiple vehicles that arrive together.
Do you provide baby seats?+
Yes — infant capsules, toddler seats and boosters are available on request at no extra charge. Mention it when booking so we fit the right seat before pickup.
Are there cameras in the vehicles?+
Yes — every vehicle has interior and exterior cameras plus GPS tracking on every trip, for your safety and peace of mind.
Can you carry extra luggage or equipment?+
Yes. Maxi cabs have generous space for suitcases, prams, golf clubs, ski gear and mobility equipment. Tell us what you're bringing and we'll send the right vehicle.
Wheelchair & NDIS

Wheelchair Questions

Are your wheelchair taxis NDIS registered?+
Yes, we're an NDIS registered provider. If transport is funded in your plan you can use it with us — share your details when booking and we'll make it simple.
What wheelchairs can you carry?+
Our accessible vehicles have hydraulic ramps and secure restraints suitable for most manual and powered wheelchairs and mobility scooters.
Can a carer travel with me?+
Absolutely — there's room for carers, family and companions to travel alongside you, plus your equipment.
Can I set up regular recurring bookings?+
Yes. Many of our NDIS and community passengers have standing weekly bookings for day programs, therapy and appointments.
Areas & Tours

Areas Questions

Which areas do you cover?+
All Melbourne suburbs — the CBD, the western suburbs including Tarneit, Werribee, Point Cook, Fraser Rise and Caroline Springs, plus everywhere in between. See our service areas page for the full list.
Do you run day tours?+
Yes — private, customisable tours to the Great Ocean Road, Yarra Valley, Phillip Island, Mornington Peninsula, Sovereign Hill and more, for groups of up to 20.
Do you do intercity or regional trips?+
Yes, we regularly drive to regional Victoria — wineries, wedding venues, ski fields and country towns. Ask for a fixed quote.

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Airport, group, wheelchair, weddings and tours — everything we do in one place.

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Areas We Cover

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Need to change or cancel? Call or WhatsApp us anytime — we're available 24/7.